Free shipping on orders over €50!

Customer service

Delivery

WHAT ARE THE SHIPPING COSTS? 

Shipping costs vary depending on the delivery service you choose and the designated country. 
Shipping is free on orders above €50.
* Shipping costs may vary during promotional campaigns.
*We only deliver free of charge in the Netherlands.

HOW LONG DO DELIVERIES TAKE? 

Order before 14:00 and your order leaves the same day. Delivery times vary depending on the delivery service you choose and the designated country. * During the month of December it is possible that your package is slightly delayed

WHERE CAN I RECEIVE MY ORDER? 

Orders can be sent to your home, office or a pick up point of your choice.

DO YOU DELIVER TO DIFFERENT COUNTRIES?

Yes. Our forwarder delivers worldwide. Please take notice of the longer delivery period.

WHERE IS MY ORDER SHIPPED FROM?

Your order is shipped from Uithoorn (Amsterdam), The Netherlands.

WHAT HAPPENS IF I’M NOT HOME WHEN THE ORDER IS DELIVERED?
Our forwarder will attempt to deliver your order at your address. If you're not present when the order is delivered, you will receive a card with a delivery code. Using this delivery code, your zip code and the type of package you can choose a new delivery option here.
1. Acces Point - pick up the parcel at a time that suits you? Opt for delivery to a Acces Point. When the package arrives, you will receive an e-mail that you can pick up your parcel.
 2. Your package delivered at the neighbors - if you know you are not at home when the delivery will offer the package, but one of your neighbors are at home at that time, you can choose this option. The deliveryman delivers the package at your neighbors. 
3. Different time - Your package delivered on another day/time than indicated on the card the deliveryman left you? Choose this option when you want to receive the package on a different day or time. This can, of course, also be in the evening or on a Saturday.

 

Delivery times vary depending on the delivery service you choose and the designated country:

DHL Delivery