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Customer service

FAQ's

HOW DO I PLACE AN ORDER?
When you have selected an article you wish to purchase, click "Add to cart". To complete the purchase, click on the shopping cart on the top right hand corner of the screen. This will take you through to the one step checkout process, where you will enter your shipping and billing address and select a payment method.

HOW CAN I CONFIRM BOLAS UNDERWEAR HAS RECEIVED MY ORDER?
After receiving your order, we will send a confirmation email. This email confirms your order has been placed successfully. If you created an account, you can also find your order on your account page. 

HOW CAN I TRACK MY ORDER?
You can follow the status of your order on your account page. Once your order has been picked the status will change into “completed”. Afterwards you will receive a shipping confirmation with a tracking code.

CAN I CHANGE MY ORDER?
If your articles are still in the Shopping cart, you can delete them at any time and choose alternative items. If you have completed the checkout process, including payment, then you can no longer make any changes. When you receive your order, you can return those products you do not wish to keep. 

CAN I CANCEL MY ORDER?
That depends on its shipping status. Contact our Customer Service as soon as possible, quoting your order number. Once your order is already processed it cannot be cancelled. 

HOW DO I KNOW WHAT SIZE TO ORDER?
If you do not have a current BOLAS Underwear garment on which to base your size, click on the 'Size Guide', which you can find on every product page in the online store. This converts body measurements to BOLAS Underwear clothing sizes.

CAN I SPECIFY A DIFFERENT SHIPPING ADDRESS?
Yes. In the checkout process you can add and select a different address from the billing address. 

HOW DO I CREATE AN ONLINE ACCOUNT?
Click on "Account" on the top right-hand corner of any page. Choose "Sign up" and follow the instructions as requested, or sign up once you are in the checkout process.

I’M HAVING TROUBLE SIGNING IN

If you have trouble signing in, first check the specific text of the error message you received. The most common problem is a misspelled address or password (please check your CAPS LOCK is off). If the problem persists, use the link “I forgot my password”. You will automatically receive a new password.

I FORGOT MY PASSWORD. CAN I GET A NEW ONE?
Yes. Click on "My BOLAS" on the top right-hand corner of any page. Choose "Forgot your password?" from the pop-up screen and follow the instructions. Within a few minutes you will receive an email with instructions.

HOW CAN I CONTACT CUSTOMER SERVICE?
Our customer service can be contacted via phone or e-mail. This information can be found via 'Contact' at the bottom of any page. Please take notice of the time difference when checking the opening hours. T: +3188-7127030 / E:office@bolasunderwear.com

I HAVE A QUESTION, WHICH I CANNOT FIND AN ANSWER FOR IN THE FAQ
Questions you do not get answered immediately, you can ask by phone or e-mail. You can find details under 'Contact' at the bottom of any page. T: +3188-7127030 M: office@bolasunderwear.com

HOW DO I CHANGE MY PERSONAL INFORMATION?
You can change your personal information via “MY BOLAS” on the top right hand corner of any page.

I WOULD LIKE TO WORK FOR BOLAS UNDERWEAR. DO YOU HAVE ANY VACANCIES?
At this moment we are looking for trainees to fulfill their internships.