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Customer service

Payment methods

WHAT PAYMENT METHODS CAN I USE? 
You can pay your order with iDeal, credit card (VISA / Mastercard), Paypal, Bancontact/Mister Cash, Sofortbanking, Paysafecard, Giropay, EPS, Ukash or choose for Afterpay Invoice (Be. & Ned. only).

IS THERE A LIMIT ON THE ORDER AMOUNT? 
Depending on the payment method there can be a limit on the order amount. If you would like to pay by credit card the limit is € 1.200,- per order. If you would like to pay with AfterPay, there is a limit of € 400,-. If iDeal is the payment method of your choice there is no limit on the order amount.

DO I RECEIVE AN INVOICE WITH MY ORDER? 
Yes. During the checkout process you will enter a billing address. If the shipping address and billing address are the same, the invoice will be attached to your order. If the two addresses are different, a standalone invoice will be sent to your email only.

HOW DOES PAYING WITH IDEAL WORK? 
Available to customers of ABN Amro, ASN Bank, Friesland Bank, ING, Knab, Rabobank, RegioBank, SNS Bank, Triodos Bank and Van Landschot Bankiers, iDeal is a system that instantly connects you to your own bank’s online banking application when you purchase items on the web. It does not require you to register, download files or create an account, maximizing your security. Once your bank has authorized your purchase, the order is processed immediately. Payments to BOLAS B.V. are handled by a third-party, certified company, guaranteeing your privacy.

HOW DOES PAYING WITH A CREDIT CARD WORK? 
If you choose to pay by credit card, you will be asked to fill in your credit card number, name, expiration date, CVC code and possibly a 3D-secure password during Step 4 of the checkout process. Funds are then debited immediately from your credit card supplier. Payments to BOLAS B.V. are handled by a third-party, a certified company, guaranteeing your privacy 

IS MY ONLINE PAYMENT SAFE? 
Like the vast majority of online stores, BOLAS Underwear uses SSL (Secure Socket Layer) technology to protect user’s personal information when transmitted via the Internet. SSL is the standard for internet payments and is supported by Chrome, Firefox, Microsoft Internet Explorer and other popular browsers. We use it to encrypt sensitive information before it is sent over the Internet.

HOW DOES PAYING WITH AFTERPAY INVOICE WORK? 
AfterPay processes for BOLAS B.V. the ‘pay after delivery’ payment method. This implies that you will receive a digital invoice by mail from AfterPay to pay for the products you pruchased. You can pay with the AfterPay payment method with a limit of € 400. AfterPay performs a data check before accepting the payment request. AfterPay has a strict privacy policy as described in their privacy statement. For the unlikely event that your payment has not been accepted, we would advise to use another payment method to place your order. If you have any questions, please contact AfterPay. For more information we would like to guide you to the consumer website of AfterPay.